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| Track-It - Customizable helpdesk |
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| Microsense has designed and developed a comprehensive HelpDesk product, which can be used effectively in a variety of support provision situations. The product features flexibility, scalability and comprehensive reporting, as needed in a HelpDesk operation. It includes a Knowledge Base, which makes available archival records of support incidents, together with any other identified external resources. |
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| Main Features of the Microsense HelpDesk: |
- Ticket based reporting of product or service related problems.
- Support for multiple clients and users.
- Multiple levels of access - SuperAdmin, GroupAdmin and User with different levels of privileges.
- Comprehensive reporting of support performance, analysis of time to respond and time to resolve, analysis by type of problem, by date range, and other parameters.
- Knowledge base captures all real life incidents, permits full text search, supports external reference material and resources.
- Each installation may be configured in terms of products, services, problem types and support resources. Hence, a wide variety of applications can be supported.
- Supports multiple clients, locations and users.
- Strong base of metrics helps in achieving quality goals such as Six Sigma.
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