|
| |
|
| |
| Legal Transcription is a specialized field requiring specific knowledge of legal terminology and expertise in the legal industry. We understand that being effective in business today demands that you concentrate on your core fee-earning work and outsource the transcription services to a specialist in the field. |
| |
| We have drawn on our significant previous experience in the transcription industry to offer a top-notch legal transcription service. We provide this service for the entire variety of legal arenas. Our services are of the highest quality, cost-effective and customer-centric, and are backed by the Microsense experience and domain expertise. |
| |
| Some of the salient features of the Microsense solution are: |
| |
- Customized user Interface: We a choice of user interface and file management systems to clients, to meet their specific requirements.
- Zero-investment: No investment required in terms of hardware and software. Digital Voice Recorders and recording software are supplied free of cost as part of the solution.
- Automated Workflow: The Transcription process is driven by a workflow engine which assigns files to Agents, routes transcripts to the required proofing and QA personnel, tracks file movements, records productivity and error rates, and provides a variety of management control reports.
- Strong focus on Quality: Our processes ensure a high Quality work product on a consistent , measurable basis and support seamless scaling up in volume terms. Standard turnaround time (TAT) is 14 hours, but shorter TAT can be provided on request.
- Well-equipped Transcription Units: Transcription Units feature always-on connectivity to the Internet with multiple, redundant links, backup power from UPS and generators, data security through managed firewalls and IDS, physical security through access control systems and data confidentiality implemented through appropriate Confidentiality and Non disclosure Agreements which all employees are required to execute individually.
- Highly-trained staff: The Staff of the units are graduates who have undergone a 4 month training program in medical & legal terminology, usage of online medical & legal dictionaries, speech comprehension, word processing and other skills needed to produce a high quality work product.
- Ease-of-use: The legal transcription service is centered around Regis, our legal transcription software built on the same platform as Vivus, our tried-and-tested MT software. Click here for details about Regis.
- Helpdesk Support: As part of the service, we provide email-based helpdesk support 6 days a week, 8 hours a day, to resolve technical and any other problems you may have.
- Cost Savings: Our solution is aggressively priced and we are committed to ensuring your achieve long-term cost savings.
|
| |
|
