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| Microsense offers high quality medical transcription services to doctors, clinics and hospitals based in the USA. The Company has gained valuable expertise of the transcription business by developing custom solutions for clinics, hospitals and transcription units, in addition to providing the actual services and is recognized as one of the premier players in the industry. |
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| Some of the salient features of the Microsense solution are: |
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- Customized user Interface: We a choice of user interface and file management systems to clients, to meet their specific requirements.
- HIPAA Compliance: All aspects of our Medical Transcription service are completely HIPAA compliant.
- Zero-investment: No investment required in terms of hardware and software. Digital Voice Recorders and recording software are supplied free of cost as part of the solution.
- Automated Workflow: The Transcription process is driven by a workflow engine which assigns files to Agents, routes transcripts to the required proofing and QA personnel, tracks file movements, records productivity and error rates, and provides a variety of management control reports.
- Strong focus on Quality: Our processes ensure a high Quality work product on a consistent , measurable basis and support seamless scaling up in volume terms. Standard turnaround time (TAT) is 14 hours, but shorter TAT can be provided on request.
- Well-equipped Transcription Units: Transcription Units feature always-on connectivity to the Internet with multiple, redundant links, backup power from UPS and generators, data security through managed firewalls and IDS, physical security through access control systems and data confidentiality implemented through appropriate Confidentiality and Non disclosure Agreements which all employees are required to execute individually.
- Highly-trained staff: The Staff of the units are graduates who have undergone a 4 month training program in medical & legal terminology, usage of online medical & legal dictionaries, speech comprehension, word processing and other skills needed to produce a high quality work product.
- Ease-of-use: At the heart of our Medical transcription service is Vivus, our in-house, custom-built software that ensures you spend minimal time and effort in your transcription activities. Please click here for an overview of the Vivus software.
- Helpdesk Support: As part of the service, we provide email-based helpdesk support 6 days a week, 8 hours a day, to resolve technical and any other problems you may have.
- Cost Savings: Our solution is aggressively priced and we are committed to ensuring your achieve long-term cost savings.
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